Streamline your customer service using Zoho Desk.
Manage your multi channel customer support and deliver the highest customer satisfaction with an intuitive layout and automations which helps your service agents.
Manage your multi channel customer support and deliver the highest customer satisfaction with an intuitive layout and automations which helps your service agents.
All important functionalities built on best practices for manufacturing industry.
Zoho Desk's intelligent ticket routing features enable you to assign the right ticket to the right customer support agent, helping them with context in turn getting customer queries solved quicker. Combine it with collaborative features for multiple departments to work on a single ticket, giving customer single window to avail support.
Let your customer support team work on solving customer problems and not updating unnecessary records. Zoho process automations prompts them with the next best options, does inter department assignments and sends customer satisfaction surveys all automatically.
Zoho Desk helps managers get customer satisfaction scores and agent productivity metrics on rich reports and dashboards. Track metrics like first response times, customer sentiments, time to resolutions at agent, department and company level. Aid your customer strategy with rich insights and solid data points.