FI DIGITAL | Zoho Managed Services & Support

What’s Included in Our Zoho Managed Service?

At FI Digital, our Zoho Managed Services are designed to fully support your business’s daily operations, ensuring your Zoho applications consistently perform at their best. Our UK-based Zoho experts offer comprehensive support including:

Administration & User Management

We take care of all administrative tasks in Zoho, including managing users, roles, permissions, and licenses. Our proactive approach ensures your teams always have the correct access and permissions, improving internal efficiency and compliance.

Technical Support

Our responsive Zoho support team is always ready to troubleshoot and resolve any technical issues, quickly minimising downtime and disruption. We act as your direct liaison with Zoho, handling complex cases efficiently and keeping your business running smoothly.

System Maintenance & Updates

Zoho continuously evolves, frequently rolling out new features and improvements. FI Digital proactively maintains your Zoho environment, handling all updates, security enhancements, and necessary configurations. Our experts ensure your business remains secure, compliant, and aligned with best practices.

Continuous Optimisation & Small Enhancements

Your business needs evolve over time, and your Zoho solutions should too. We continuously assess your Zoho apps for improvement opportunities, providing small enhancements—such as new reports, dashboards, workflow automations, and minor customisations—to optimise your daily operations.

User Training & Documentation

We provide regular training sessions and detailed documentation, ensuring both new and existing team members remain confident and productive using your Zoho systems. Our customised training programmes enhance user adoption, reduce user errors, and drive greater productivity.

Benefits of a Managed Service for Zoho

Choosing FI Digital for your Zoho Managed Services provides significant and ongoing benefits to your organisation:

Expert Guidance: Immediate access to certified Zoho experts ensures issues are resolved promptly, minimising operational disruption.
Cost Efficiency: Outsourcing Zoho management eliminates the need for costly internal administration and reduces overheads associated with training and recruitment.
Proactive Support: We proactively identify and address potential issues before they impact your business, keeping your Zoho environment stable and efficient.
Continuous Improvement: Regular optimisations, updates, and enhancements ensure your Zoho applications continuously deliver maximum value.
Improved Productivity: With daily administrative and technical tasks managed externally, your internal teams can focus on core business activities and strategic projects.

Flexible Zoho Support Packages Tailored to Your Needs

FI Digital understands that every UK business has unique needs and budget considerations. We offer flexible Zoho Managed Services packages, including:

Monthly Retainer Plans: Scalable service options based on your specific requirements, providing predictable costs and guaranteed access to our expert team.
Hourly Support Bundles: Pay-as-you-go support for smaller organisations or those requiring occasional expert assistance.

Whether you need occasional expert advice or a fully outsourced Zoho support team, we have a solution designed specifically for your business.

Why FI Digital for Zoho Managed Services?

As a trusted Zoho Premium Partner in the UK, FI Digital offers unmatched expertise, reliability, and value in Zoho Managed Services. Our clients choose us because we:

Are Certified Zoho Experts: All our UK-based consultants and support specialists hold official Zoho certifications, bringing deep knowledge and proven best practices to your business.
Offer Rapid Response Times: Our dedicated UK support team ensures your issues are addressed quickly, typically within hours, keeping your operations running seamlessly.
Provide Comprehensive Coverage: We support all Zoho applications, from CRM and Marketing Automation to Zoho Desk, Zoho Creator, and Zoho One, giving you a single point of contact for your entire Zoho environment.
Local UK Presence: Our local UK team ensures personalised service and fullcompliance with UK regulations such as GDPR, giving you complete peace of mind.

Transitioning to Our Managed Service

Transitioning your Zoho environment to FI Digital’s managed support is straightforward and stress-free. We manage the entire onboarding process for you, including:

Initial System Audit: We thoroughly review your existing Zoho setup, identifying immediate improvement opportunities.
Documentation & Knowledge Transfer: Our team carefully documents your Zoho setup and processes, ensuring smooth handover and minimal disruption.
Immediate Issue Resolution: Any urgent issues discovered during onboarding are addressed immediately, ensuring optimal system performance from day one.

FAQ – Zoho Managed Services

Do I need a managed service if Zoho is cloud-based?

While Zoho is a reliable cloud-based platform, expert management ensures your systems remain optimally configured, updated, secure, and efficient—avoiding potential issues that could disrupt your business.

Is there a minimum contract term for Zoho managed support?

FI Digital offers flexible contract options, from month-to-month agreements to long-term arrangements, tailored specifically to your needs and preferences.

Can managed services cover all Zoho applications (CRM, Books, Desk, etc.)?

Absolutely. Our Zoho Managed Services cover the entire Zoho ecosystem, including CRM, Desk, Creator, Marketing Automation, Books, People, and more. You benefit from comprehensive, seamless support across all your Zoho applications.

Zoho Managed Services & Support in the UK